Return Policy

Trustify Mall USA

Return Policy

Last Updated: 11.27.2024

Thank you for shopping at Trustify Mall USA. We value our customers and want to ensure that you have a satisfying shopping experience. Please review our return policy below to understand how returns and exchanges are handled.

1. Returns

We accept returns on eligible items within seven days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include a copy of the original receipt or proof of purchase with your return.


How to Initiate a Return

To initiate a return, please follow these steps:

  • Log in to your account on our website.
  • Go to the “Order History” section and select the order containing the item you wish to return.
  • Click on the “Return Items” link and follow the instructions to complete the return request.

Alternatively, you can contact our customer support team at trustifymallusa@gmail.com for assistance with your return.


2. Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within seven days.


3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer support team at trustifymallusa@gmail.com for assistance.


4. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Beverages & Drinks
  • Personalized or customized items

5. Shipping

To return your product, mail it to:

3235 Darlene CT, Apt 8
Waterloo, Iowa
50701-5148
United States 
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Contact Information

If you have any questions about our return policy, please contact us at trustifymallusa@gmail.com.

Trustify Mall USA reserves the right to update or modify this return policy at any time without prior notice.

Thank you for choosing Trustify Mall USA. We appreciate your business!